Return Policy
Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be in the same condition that you received it
- Be unworn or unused
- Include original tags
- Be in its original packaging
- Be accompanied by a receipt or proof of purchase
To initiate a return, please contact us at:
📧 contact@aluxurybrand.co
Returns must be sent to the following address:
A LUXURY BRAND
29 Rue Taine
75012 Paris
France
If your return is accepted, we will provide:
- A return shipping label (if applicable)
- Instructions on how and where to send your package
⚠️ Items sent back without prior approval will not be accepted.
Please note that if you are located outside France, shipping times may vary.
Damages and Issues
Please inspect your order upon delivery.
If your item is:
- Defective
- Damaged
- Incorrect
Contact us immediately at contact@aluxurybrand.co so we can resolve the issue as quickly as possible.
Non-Returnable Items
We do not accept returns for:
- Perishable goods (food, flowers, plants)
- Custom or personalized items
- Personal care products (for hygiene reasons)
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
If you have any doubts, please contact us before purchasing.
Exchanges
We do not offer direct exchanges.
To get a different item:
- Return the original item
- Place a new order once your return is accepted
European Union – Right of Withdrawal (14 Days)
In accordance with EU consumer protection laws, if your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days without providing any reason.
To exercise this right:
- You must notify us within 14 days of receiving your order
- The item must be returned in original condition (unused, with tags and packaging)
⚠️ Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Your refund will be issued to your original payment method
- Processing time: up to 10 business days
Please note:
- Your bank or credit card provider may take additional time to process the refund
If more than 15 business days have passed since approval, please contact us at:
📧 contact@aluxurybrand.co
